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Enhancing Ethical Systems / Advocating for Consumer Rights and "Request to change Care Manager Form"


ABI Resources received this correspondence from DSS COU in relation to our advocacy request letter


ABI Resources received this correspondence from DSS COU in relation to our advocacy request letter:


"David- If an individual would like to change case managers, they are permitted to do so by contacting their current case manager, access agency, or supervisor at the access agency to request such a change. The request will be granted based on case manager availability."



ABI Resources is grateful for a response from DSS COU and has presented this advocacy request letter accordingly;


Enhancing Ethical Systems and Advocating for Consumer Rights


Dear [DSS and COU Representative],


I am writing on behalf of ABI Resources to address the challenges faced by our consumers when requesting a change of care managers. We understand that various factors, such as conflicts or other concerns, may prompt consumers to consider this change. Our organization is committed to advocating for consumer rights, and we request that DSS and COU collaborate with us to improve the current system for changing care managers.


Ethical Concerns in the Current Process:


The current process poses several ethical concerns, including:


Fear of retaliation or negative consequences resulting from requesting a change.


• Uncertainty about the process and whom to contact for assistance.


• Concerns about the confidentiality of the request and potential breaches of privacy.


• Anxiety over potential disruptions in care and support services during the transition.


• Apprehension about establishing a new relationship with a different care manager.


• Worries that the new care manager may not understand or respect their individual needs and preferences.


Conflicts Arising from Case Manager Availability:


The DSS COU response statement, "The request will be granted based on case manager availability," may create conflicts and not align with the best interests of the individuals served. These conflicts include:


• Prioritizing agency interests over consumer needs.


• Restricting consumer choice.


• Inconsistency with person-centered care.


• Challenging self-advocacy.


• Potential for strained relationships.


We request that the system be revised to align with the principles of person-centered care, consumer choice, and individual rights.


Proposed Solutions:


We kindly request that DSS and COU work to implement transparent, effective and ethical systems for consumer self-advocacy. These may include:


Developing easy-to-understand written materials and an online resource to document the request. Including a printable "Request to change Care Manager Form"


• Designating a dedicated neutral contact person within DSS / COU and not the Care Management access agency itself.


• Implementing regular training and education for care managers and relevant staff.


• Establishing transparent and accessible channels of communication.


• Regularly reviewing and assessing the effectiveness of the system.


• Developing a clear protocol for requesting care manager changes.


• Establishing a confidential reporting system.


• Ensuring all parties involved in the process are trained in effective communication, conflict resolution, and ethical conduct.


• Providing support and resources during the transition to a new care manager.


• Encouraging ongoing feedback from consumers.


Such a system would ideally offer transparency in terms of the decision-making processes, policies, and procedures that directly affect the consumers. Furthermore, it would provide them with easy access to relevant information, enabling them to make informed decisions and assert their rights and preferences.


Would you please provide some information on whether DSS COU will implement such a system? If so, what is the anticipated timeline for its rollout, and what steps are being taken to ensure its successful integration?


By working together, we can create a streamlined and accessible system, empowering our consumers to advocate for themselves during care manager changes. This will promote a positive and supportive relationship between consumers, care managers, and the wider service system.


We look forward to collaborating with you on this important matter.


Best regards,

ABI Resources

David Medeiros



_______________________________

Enhancing Ethical Systems / Advocating for Consumer Rights and "Request to change Care Manager Form"


I am writing on behalf of ABI Resources to address the challenges faced by our consumers when requesting a change of care managers. We understand that various factors, such as conflicts or other concerns, may prompt consumers to consider this change. Our organization is committed to advocating for consumer rights, and we request that DSS and COU collaborate with us to improve the current system for changing care managers.


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Acquired Brain Injury (ABI) Resources: Empowering Individuals with Brain Injuries to Achieve Optimal Living

Acquired Brain Injury (ABI) is a debilitating condition that affects individuals physically, cognitively, and emotionally. ABI survivors often face a lengthy and arduous recovery process, which can result in feelings of isolation and uncertainty about the future. Fortunately, ABI Resources is here to assist.

ABI Resources is an organization committed to offering support and resources to individuals with ABI, as well as their families and caregivers. Their mission is to empower ABI survivors to achieve optimal living, and they accomplish this by providing a variety of programs and services tailored to each individual's unique needs.

A key component of ABI Resources' assistance is their community-based programs. These programs offer survivors the opportunity to engage with others who have similar experiences and to participate in activities that promote physical, cognitive, and emotional wellness. From art therapy to yoga classes to support groups, ABI Resources provides a wide range of programs that help survivors build confidence, improve their skills, and connect with others.

In addition to their community-based programs, ABI Resources also offers individualized support services. These services are designed to help survivors navigate the challenges they may face in their daily lives, such as managing finances, finding employment, or accessing medical care. The organization's team of trained professionals works closely with each individual to create a personalized plan that addresses their specific needs and goals.

One of the most inspiring aspects of ABI Resources is their commitment to education and awareness. They understand that many people are unfamiliar with ABI and its impact on individuals and families, and they work tirelessly to increase public awareness and understanding of the condition. Through their outreach programs and educational resources, ABI Resources helps to break down the stigma surrounding ABI and to promote understanding and compassion.

At the heart of ABI Resources is a deep commitment to the individuals they serve. They understand that each person's journey is unique, and they are dedicated to providing personalized support and resources to help survivors of ABI live fulfilling and meaningful lives. Whether it's through community-based programs, individualized support services, or education and awareness initiatives, ABI Resources is making a real difference in the lives of individuals and families impacted by ABI.

In conclusion, ABI Resources is an organization that inspires hope and empowerment for individuals with ABI. Their commitment to community, education, and individualized support services helps to ensure that survivors of ABI have the tools and resources they need to live their best lives. By raising awareness and breaking down stigmas surrounding ABI, ABI Resources is making a meaningful impact in the lives of those affected by this condition.

ABI Resources is a reputable organization that provides exceptional support to individuals and families in collaboration with various government agencies and community service providers, including the Connecticut Department of Social Services DSS, COU Community Options, the Connecticut Department of Mental Health and Addiction Services DMHAS, Connecticut Community Care CCC CCCI Southwestern Connecticut Area on Aging SWCAA, Western Connecticut Area on Aging WCAAA, Allied Community Resources ACR, Access Health, and United Services. ABI Resources collaborates care with renowned institutions such as UCONN, Yale, and Hartford. As a community care and supported living provider, ABI Resources is dedicated to offering high-quality and personalized care to enhance the lives of those it serves. Medicaid MFP Money Follows the person program / ABI Waiver Program / PCA waiver.

The information provided is for educational and informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this platform.

ABI Resources does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on this platform. Reliance on any information provided is solely at your own risk.

The use of this platform does not create a doctor-patient relationship or any other type of healthcare provider-patient relationship. If you think you may have a medical emergency, call your doctor, a medical professional, or your local emergency number immediately.

 

In summary, ABI Resources is a reliable and dedicated organization that helps individuals with acquired brain injuries to achieve optimal living. By providing community-based programs, individualized support services, and educational resources, ABI Resources is making a significant impact on the lives of those affected by this condition. Their unwavering commitment to raising awareness and breaking down stigmas surrounding ABI ensures that survivors have the necessary tools and resources to live their best lives. Through collaboration with various government agencies, community service providers, and esteemed institutions, ABI Resources continues to enhance the lives of the individuals and families they serve.

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